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Organizational Behavior Improving in the Field of Contact Centers
Published in
№ 4(94)
31 august 2023 year
Rubric: The practice of entrepreneurship in a competitive environment
Authors: Andrunik A., Afonin-Terziyski A.
Rubric: The practice of entrepreneurship in a competitive environment
Authors: Andrunik A., Afonin-Terziyski A.
organizational behavior, contact center, staff, human resource, staff turnover, staff retention, staff motivation, employee performance monitoring
The author:
Andrunik A.
Degree:
Dr. Sci. (Ped.), Professor, Organizational Management Department, Synergy University
Location:
Moscow, Russia
The author:
Afonin-Terziyski A.
Degree:
Postgraduate, Organizational Management Department, Synergy University; Head of Medical Operations (Call Сenter) of “Eurasia Assistance” LLC
Location:
Moscow, Russia
