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Degree
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Ph. D (Econ.) associate professor of the chair of Economics of commodity markets of the Institute of Management and Business State budgetary institution of higher education «Tyumen State Oil and Gas University»
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E-mail
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fob2006@yandex.ru
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Location
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Tyumen
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Articles
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This article discusses the theoretical and methodical provisions for assessing the effectiveness of customer service system in paying insurance compensations, presented indicators to assess the effectiveness of the system of settlement of losses in the insurance company. On the basis of expert estimates defined evaluation scale specified indicators. In a formalized the integrated indicator of system performance. On the basis of the developed technique the assessment of system effectiveness of settlement of losses of one of the domestic insurance companies functioning in the regional market of insurance services of the Tyumen region is carried out.
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